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Colin Woodford, LLC


Customer Service

Welcome to our website. Your shopping experience is very important to us. Please feel free to contact us anytime for help with selection, sizing, and any questions you may have using the CONTACT US button or call us at 415-458-8771. International customers please call 001-415-458-8771. If we are busy helping other customers please leave a detailed message and we will get back to you as soon as possible.

Online orders are processed Monday through Friday, 1-2 business days from order placement, unless indicated in the product description. Orders placed between 1pm PST Friday through midnight PST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the further information we need to expedite the order. If we attempt to contact you and do not receive a response after ten business days, we reserve the right to cancel your order.

We accept American Express, Visa, MasterCard and Discover. Sales tax will be charged when applicable for California residents. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Placing an order with us is quick, easy, and safe. Please follow these steps:

- Click on SHOP ONLINE at the top of the page.

- Click on a shirt to view.

- Move your mouse over the image to see details. Double click on the image for the zoom effect. To view different front, back and side views, click on the arrow in the top left corner of the enlarged image. Click on enlarged image to return to the PRODUCT DESCRIPTION.

- Click on the “Size Chart” below the PRODUCT DESCRIPTION to view sizing information.

- Go back to SHOP ONLINE and add an item to your shopping cart by selecting a size and clicking on "Add to Cart" on the item's product page.

- When you have finished shopping, click the "My Cart" button at the top left of the page.

- You will be shown your Shopping Cart for review.

- Click "PROCEED TO CHECKOUT" or you may estimate your Shipping and Tax first.

- On the LOG IN page new customers should click the "Create an Account." *Repeat customers should enter their email address in the "LOG IN" box and their password in the "password" box. Press "Login".

- If you prefer not to register, place items in your cart and Click "PROCEED TO CHECKOUT". Choose the “Checkout as Guest” option on the Checkout Method page.

- Complete the next steps by entering all required shipping and payment information.

- On the last step, you will be presented with all your order information. Click the "PLACE ORDER" button to submit the order.

- You will know that your order has gone through when you receive the "Thank you for your purchase!" page with your order number. If you have not received this page, please contact Customer Service at or call us at 415-458-8771. International customers please call 001-415-458-8771.

- You may change or cancel an order by emailing colin@colinwoodford, however if an order has already shipped please use the usual return and exchange process.